* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  background: var(--bg); color: var(--text);
  font-family: var(--font-sans); font-size: 16px; line-height: 1.55;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--link); text-decoration: none; }
a:hover { color: var(--link-hover); text-decoration: underline; }

h1, h2, h3 { font-family: var(--font-serif); font-weight: 500; letter-spacing: -0.01em; }
h1 { font-size: clamp(2rem, 4.5vw, 3.2rem); margin: 0 0 .5rem; line-height: 1.1; }
h2 { font-size: 1.55rem; margin: 1.75rem 0 .75rem; }
h3 { font-size: 1.2rem; margin: 0 0 .25rem; }

.muted { color: var(--text-muted); }
.small { font-size: .85rem; }

.wrap { max-width: var(--max-w); margin: 0 auto; padding: 0 1.5rem; }
.wrap.narrow { max-width: 780px; }
.section { padding: 3rem 0; }
.section.alt { background: var(--bg-alt); border-top: 1px solid var(--border); border-bottom: 1px solid var(--border); }

/* Header — logo UL + hamburger UR (gucci anatomy) */
.site-header {
  position: fixed; top: 0; left: 0; right: 0; z-index: 50;
  display: flex; align-items: center; justify-content: space-between;
  padding: 1rem 1.5rem;
  background: transparent;
  transition: background .25s, backdrop-filter .25s, border-color .25s;
  border-bottom: 1px solid transparent;
}
.site-header.scrolled {
  background: rgba(246,243,236,.94); border-bottom-color: var(--border);
  backdrop-filter: saturate(140%) blur(8px);
}
html[data-theme='dark'] .site-header.scrolled { background: rgba(12,12,16,.94); }
.brand { display: inline-flex; align-items: center; gap: .6rem; color: #f6f3ec; mix-blend-mode: difference; text-decoration: none; }
.brand:hover { text-decoration: none; }
.site-header.scrolled .brand { color: var(--text); mix-blend-mode: normal; }
.brand-mark {
  font-size: 1.4rem; background: var(--accent); color: var(--accent-fg);
  width: 36px; height: 36px; border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
}
.brand-name { font-family: var(--font-serif); font-size: 1.25rem; }

.hamburger {
  display: inline-flex; flex-direction: column; justify-content: center; align-items: center;
  width: 44px; height: 44px; background: transparent; border: 1px solid transparent;
  border-radius: 999px; cursor: pointer; gap: 5px; padding: 0;
  mix-blend-mode: difference;
}
.hamburger span { display: block; width: 22px; height: 2px; background: #f6f3ec; border-radius: 2px; transition: background .25s; }
.site-header.scrolled .hamburger span { background: var(--text); }
.site-header.scrolled .hamburger { mix-blend-mode: normal; border-color: var(--border); }
.hamburger:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

.site-nav {
  position: fixed; top: 0; right: 0; bottom: 0; width: min(360px, 84vw);
  background: var(--surface); border-left: 1px solid var(--border);
  padding: 4.5rem 1.75rem 2rem; z-index: 60;
  display: flex; flex-direction: column; gap: 1rem;
  transform: translateX(110%); transition: transform .28s;
  box-shadow: -8px 0 30px rgba(0,0,0,.18);
}
.site-nav[data-open='1'] { transform: translateX(0); }
.site-nav a { color: var(--text); font-family: var(--font-serif); font-size: 1.45rem; }
.site-nav a:hover { color: var(--accent); text-decoration: none; }
.hamburger-close {
  position: absolute; top: 1rem; right: 1.25rem;
  background: transparent; border: none; font-size: 2rem; color: var(--text-muted);
  cursor: pointer; padding: .25rem .5rem;
}
.nav-scrim {
  position: fixed; inset: 0; background: rgba(0,0,0,.45); z-index: 55;
  opacity: 0; pointer-events: none; transition: opacity .25s;
}
.nav-scrim[data-open='1'] { opacity: 1; pointer-events: auto; }
body.nav-open { overflow: hidden; }
.theme-toggle {
  background: transparent; border: 1px solid var(--border);
  border-radius: 999px; padding: .55rem .85rem; margin-top: auto;
  color: var(--text); cursor: pointer; font-size: 1rem;
  display: inline-flex; gap: .4rem; align-items: center;
}
.theme-toggle-label { font-size: .8rem; letter-spacing: .03em; text-transform: uppercase; color: var(--text-muted); }
html[data-theme='light'] .theme-toggle-moon { display: none; }
html[data-theme='dark']  .theme-toggle-sun  { display: none; }

/* Gucci hero with phone-hold animation */
.hero-gucci {
  position: relative;
  min-height: clamp(560px, 92vh, 900px);
  display: flex; flex-direction: column; align-items: center; justify-content: flex-end;
  text-align: center;
  padding: 6rem 1.5rem 5rem;
  overflow: hidden;
  color: #f4ecd6;
  background: #0a0a14;
}
.hero-gucci-bg {
  position: absolute; inset: 0; z-index: 0;
  background:
    radial-gradient(ellipse 90% 60% at 50% 30%, rgba(37,69,179,.28) 0%, rgba(10,10,20,0) 60%),
    radial-gradient(ellipse 70% 50% at 20% 80%, rgba(217,119,6,.18) 0%, rgba(10,10,20,0) 60%),
    linear-gradient(180deg, #14142a 0%, #0a0a14 60%, #050510 100%);
}
.hero-gucci-waves {
  position: absolute; inset: 0; z-index: 0; pointer-events: none;
  background:
    repeating-linear-gradient(90deg,
      rgba(255,255,255,0) 0px,
      rgba(255,255,255,0) 38px,
      rgba(147,181,255,.10) 38px,
      rgba(147,181,255,.10) 40px),
    repeating-linear-gradient(0deg,
      rgba(255,255,255,0) 0px,
      rgba(255,255,255,0) 100px,
      rgba(147,181,255,.04) 100px,
      rgba(147,181,255,.04) 101px);
  opacity: .7;
  animation: wave-scroll 32s linear infinite;
}
@keyframes wave-scroll { from { background-position: 0 0, 0 0; } to { background-position: -380px 0, 0 -100px; } }

.hero-gucci-stack { position: relative; z-index: 1; display: flex; flex-direction: column; align-items: center; gap: 1.2rem; max-width: 1100px; }
.hero-gucci-wordmark {
  font-family: var(--font-serif); font-weight: 400;
  font-size: clamp(3rem, 9vw, 7rem); line-height: 1; letter-spacing: -0.005em;
  margin: 0; color: #f7eed2;
  text-shadow: 0 2px 24px rgba(0,0,0,.6);
}
.hero-gucci-tagline {
  font-family: var(--font-serif); font-style: italic; font-weight: 300;
  font-size: clamp(1rem, 1.9vw, 1.45rem); color: #d9c89a; margin: 0;
  max-width: 56ch;
}
.hero-gucci-cta { margin-top: 1.5rem; display: flex; gap: .9rem; flex-wrap: wrap; justify-content: center; }
.hero-gucci-cta .btn.primary { background: #f4ecd6; color: #0a0a14; border-color: transparent; }
.hero-gucci-cta .btn.primary:hover { background: #93b5ff; color: #0a0a14; }
.hero-gucci-cta .btn.ghost { color: #f4ecd6; border-color: rgba(244,236,214,.4); background: transparent; }
.hero-gucci-cta .btn.ghost:hover { background: rgba(244,236,214,.08); border-color: rgba(244,236,214,.8); }
.hero-gucci-scroll {
  position: absolute; left: 50%; bottom: 1.5rem; transform: translateX(-50%);
  width: 38px; height: 38px; border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
  color: #d9c89a; border: 1px solid rgba(217,200,154,.4);
  font-size: 1.1rem; line-height: 1;
  animation: hero-bob 2.5s ease-in-out infinite; z-index: 2;
}
@keyframes hero-bob { 0%,100% { transform: translate(-50%, 0); } 50% { transform: translate(-50%, 6px); } }
.home .section:first-of-type { padding-top: 0; }
@media (max-width: 720px) {
  .hero-gucci { min-height: 80vh; padding: 5rem 1rem 4rem; }
  .hero-gucci-wordmark { font-size: clamp(2.5rem, 11vw, 4.5rem); }
}

/* Buttons */
.btn {
  display: inline-flex; align-items: center; justify-content: center;
  padding: .75rem 1.25rem; border-radius: var(--radius);
  font-family: var(--font-sans); font-size: .95rem; font-weight: 500;
  cursor: pointer; border: 1px solid transparent;
  text-decoration: none;
}
.btn.primary { background: var(--accent); color: var(--accent-fg); }
.btn.primary:hover { background: var(--link-hover); color: #fff; text-decoration: none; }
.btn.ghost { background: transparent; color: var(--text); border-color: var(--border); }
.btn.ghost:hover { background: var(--bg-alt); text-decoration: none; }
.btn-small { padding: .35rem .75rem; font-size: .85rem; }

.section-head { display: flex; align-items: baseline; justify-content: space-between; gap: 1rem; margin-bottom: 1.25rem; }
.two-col { display: grid; grid-template-columns: 1fr 1fr; gap: 2.5rem; }
@media (max-width: 720px) { .two-col { grid-template-columns: 1fr; } }
.prose { line-height: 1.65; }
.prose li { margin-bottom: .35rem; }

/* Category grid (home) */
.category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
  gap: 1rem;
}
.category-card {
  display: flex; flex-direction: column; gap: .25rem; padding: 1rem 1.1rem;
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  text-decoration: none; color: var(--text);
  transition: transform .15s, box-shadow .15s, border-color .15s;
}
.category-card:hover { transform: translateY(-2px); box-shadow: var(--shadow); border-color: var(--accent); text-decoration: none; }
.category-card .category-icon { font-size: 1.8rem; line-height: 1; }
.category-card strong { font-family: var(--font-serif); font-size: 1.15rem; font-weight: 500; }

/* Form layout */
.form-header { margin-bottom: 2rem; }
.form-errors {
  background: rgba(185,28,28,.08); border: 1px solid var(--red); color: var(--red);
  padding: 1rem 1.25rem; border-radius: var(--radius); margin-bottom: 1.25rem;
}
.form-errors ul { margin: .5rem 0 0; padding-left: 1.5rem; }

.call-form fieldset {
  border: 1px solid var(--border); border-radius: var(--radius);
  background: var(--surface); padding: 1.25rem 1.4rem 1.4rem; margin: 0 0 1.5rem;
}
.call-form legend {
  font-family: var(--font-serif); font-weight: 500; font-size: 1.15rem;
  padding: 0 .5rem; color: var(--text);
}
.field { display: flex; flex-direction: column; gap: .25rem; margin-bottom: 1rem; }
.field-label { font-size: .9rem; font-weight: 500; color: var(--text); display: flex; gap: .5rem; align-items: baseline; }
.field-label em { font-style: normal; font-size: .75rem; color: var(--amber); font-weight: 600; text-transform: uppercase; letter-spacing: .04em; }
.field-hint { font-size: .8rem; color: var(--text-muted); margin-top: .15rem; }
.field input[type=text], .field input[type=tel], .field input[type=email], .field textarea, .field select {
  background: var(--bg); border: 1px solid var(--border); border-radius: var(--radius);
  color: var(--text); padding: .65rem .75rem; font: inherit;
  width: 100%;
}
.field textarea { resize: vertical; min-height: 80px; }
.field input:focus, .field textarea:focus, .field select:focus {
  outline: 2px solid var(--accent); outline-offset: 1px; border-color: var(--accent);
}
.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
@media (max-width: 600px) { .field-row { grid-template-columns: 1fr; } }

/* Category radio cards on /new */
.category-pick {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: .55rem;
  margin: .5rem 0 0;
}
.category-pick-card {
  display: flex; align-items: center; gap: .55rem;
  padding: .65rem .75rem;
  background: var(--bg); border: 1px solid var(--border); border-radius: var(--radius);
  cursor: pointer;
  font-size: .92rem;
  transition: border-color .15s, background .15s, transform .12s;
}
.category-pick-card:hover { border-color: var(--accent); }
.category-pick-card.selected { border-color: var(--accent); background: rgba(37,69,179,.06); }
.category-pick-card input { position: absolute; opacity: 0; pointer-events: none; }
.category-pick-icon { font-size: 1.3rem; }
.category-pick-label { font-weight: 500; }

.check { display: flex; align-items: flex-start; gap: .55rem; padding: .35rem 0; font-size: .95rem; cursor: pointer; }
.check input[type=checkbox] { margin-top: .25rem; flex-shrink: 0; }
.check em { font-style: normal; font-size: .75rem; color: var(--amber); font-weight: 600; text-transform: uppercase; letter-spacing: .04em; }
.check.req { color: var(--text); }

.form-actions { display: flex; gap: .9rem; margin-top: 1rem; }

/* Page heads */
.page-head { display: flex; align-items: center; justify-content: space-between; gap: 1rem; margin-bottom: 1.5rem; flex-wrap: wrap; }
.empty-state { padding: 3rem 1rem; text-align: center; }

/* Call list */
.call-list { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: .75rem; }
.call-row { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); transition: transform .15s, box-shadow .15s; }
.call-row:hover { transform: translateY(-2px); box-shadow: var(--shadow); }
.call-row-main { display: block; padding: 1rem 1.25rem; color: var(--text); text-decoration: none; }
.call-row-main:hover { text-decoration: none; }
.call-row-head { display: flex; justify-content: space-between; align-items: baseline; gap: 1rem; margin-bottom: .3rem; flex-wrap: wrap; }
.call-row-head strong { font-family: var(--font-serif); font-size: 1.2rem; font-weight: 500; }
.call-row-goal { margin: .5rem 0 0; color: var(--text-muted); }

.status {
  display: inline-block; padding: .15rem .55rem; border-radius: 999px;
  font-size: .72rem; font-weight: 600; letter-spacing: .04em; text-transform: uppercase;
  background: var(--bg-alt); color: var(--text-muted); border: 1px solid var(--border);
}
.status-queued    { background: rgba(217,119,6,.12); color: var(--amber); border-color: var(--amber); }
.status-dialing   { background: rgba(217,119,6,.18); color: var(--amber); border-color: var(--amber); }
.status-on_hold   { background: rgba(217,119,6,.20); color: var(--amber); border-color: var(--amber); }
.status-connected { background: rgba(21,128,61,.12); color: var(--green); border-color: var(--green); }
.status-done      { background: rgba(21,128,61,.10); color: var(--green); border-color: var(--green); }
.status-failed    { background: rgba(185,28,28,.10); color: var(--red); border-color: var(--red); }
.status-cancelled { background: var(--bg-alt); color: var(--text-muted); border-color: var(--border); }

/* Call detail */
.call-detail-head { display: flex; gap: 1rem; align-items: center; flex-wrap: wrap; margin-bottom: .25rem; }
.call-detail-head h1 { margin: 0; }
.block { margin-top: 2rem; }
.kv { display: grid; grid-template-columns: max-content 1fr; gap: .35rem 1.25rem; margin: 0; }
.kv dt { color: var(--text-muted); font-size: .9rem; }
.kv dd { margin: 0; font-weight: 500; }
.detail-disclaim { margin-top: 2.5rem; padding-top: 1.25rem; border-top: 1px solid var(--border); }
.detail-disclaim code { background: var(--bg-alt); padding: .1rem .4rem; border-radius: 4px; font-size: .85rem; }

.site-footer { background: var(--bg-alt); border-top: 1px solid var(--border); padding: 2rem 0; margin-top: 4rem; }
.site-footer .wrap { padding: 0 1.5rem; }
.site-footer .wrap p { margin: .25rem 0; }
.site-footer a { color: var(--text-muted); }
.site-footer a:hover { color: var(--text); }

/* Wizard progress bar */
.wizard-progress { margin: 1rem 0 2rem; }
.wizard-progress ol {
  list-style: none; padding: 0; margin: 0 0 .5rem;
  display: grid; grid-template-columns: repeat(4, 1fr); gap: .25rem;
}
.wizard-progress li {
  display: flex; align-items: center; gap: .4rem;
  padding: .35rem .55rem; font-size: .8rem;
  color: var(--text-muted);
  border-bottom: 2px solid var(--border);
}
.wizard-progress li.done    { color: var(--text); border-bottom-color: var(--accent); }
.wizard-progress li.current { color: var(--accent); border-bottom-color: var(--accent); font-weight: 600; }
.wizard-progress .wp-num {
  display: inline-flex; align-items: center; justify-content: center;
  width: 22px; height: 22px; border-radius: 50%;
  background: var(--bg-alt); color: var(--text-muted);
  font-size: .75rem; font-weight: 600; flex-shrink: 0;
}
.wizard-progress li.done    .wp-num { background: var(--accent); color: var(--accent-fg); }
.wizard-progress li.current .wp-num { background: var(--accent); color: var(--accent-fg); }
.wizard-progress-bar { height: 3px; background: var(--bg-alt); border-radius: 999px; overflow: hidden; }
.wizard-progress-fill { height: 100%; background: var(--accent); transition: width .35s ease; }
@media (max-width: 600px) {
  .wizard-progress ol { grid-template-columns: 1fr 1fr; gap: .5rem; }
}

/* Business picker (step 2) */
.business-pick {
  display: flex; flex-direction: column; gap: .55rem; margin: .5rem 0;
}
.business-pick-card {
  display: flex; align-items: flex-start; gap: .75rem;
  padding: .85rem 1rem;
  background: var(--bg); border: 1px solid var(--border); border-radius: var(--radius);
  cursor: pointer;
  transition: border-color .15s, background .15s;
}
.business-pick-card:hover  { border-color: var(--accent); }
.business-pick-card.selected { border-color: var(--accent); background: rgba(37,69,179,.06); }
.business-pick-card input { margin-top: .3rem; flex-shrink: 0; }
.business-pick-body { display: flex; flex-direction: column; gap: .15rem; flex: 1; min-width: 0; }
.business-pick-body strong { font-family: var(--font-serif); font-weight: 500; font-size: 1rem; }
.business-pick-ivr { font-style: italic; }
.business-pick-custom { margin-top: .25rem; background: var(--surface); }
.business-pick-custom span { font-weight: 500; }

/* Wizard review card (step 4) */
.review-card {
  background: var(--bg-alt); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 1rem 1.25rem; margin: 1.25rem 0;
}
.review-card h3 { font-family: var(--font-serif); font-size: 1.1rem; margin: 0 0 .5rem; }
.review-card .kv { grid-template-columns: max-content 1fr; gap: .25rem 1rem; }

/* Legal pages */
.legal-page h2 { font-size: 1.25rem; margin: 2rem 0 .5rem; }
.legal-page .prose { line-height: 1.7; margin: 0 0 1rem; }
.legal-page ul.prose { padding-left: 1.5rem; }
.legal-page ul.prose li { margin-bottom: .35rem; }
.legal-page code { background: var(--bg-alt); padding: .1rem .4rem; border-radius: 4px; font-size: .85em; }

/* Pricing */
.pricing-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: 1.25rem;
  max-width: 980px;
}
.pricing-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 1.5rem 1.4rem;
  display: flex; flex-direction: column; gap: .75rem;
  box-shadow: var(--shadow); position: relative;
}
.pricing-card.featured { border-color: var(--accent); border-width: 2px; transform: translateY(-4px); }
.pricing-featured-pill {
  position: absolute; top: -12px; left: 1.4rem;
  background: var(--accent); color: var(--accent-fg);
  font-size: .7rem; font-weight: 600; letter-spacing: .05em; text-transform: uppercase;
  padding: .25rem .6rem; border-radius: 999px;
}
.pricing-card h2 { font-size: 1.4rem; margin: .25rem 0 0; }
.pricing-price { margin: .5rem 0; }
.pricing-amount { font-family: var(--font-serif); font-size: 2.2rem; font-weight: 500; color: var(--text); }
.pricing-period { color: var(--text-muted); margin-left: .25rem; }
.pricing-feats { list-style: none; padding: 0; margin: .5rem 0; display: flex; flex-direction: column; gap: .35rem; }
.pricing-feats li {
  padding-left: 1.25rem; position: relative; font-size: .92rem;
}
.pricing-feats li::before {
  content: '✓'; position: absolute; left: 0; top: 0;
  color: var(--green); font-weight: 700;
}

/* Social claim list */
.social-claim-list { list-style: none; padding: 0; margin: .5rem 0 1.5rem; counter-reset: claim-step; }
.social-claim-list li {
  position: relative; padding: .75rem 1rem .75rem 2.5rem;
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); margin-bottom: .5rem;
  counter-increment: claim-step;
}
.social-claim-list li::before {
  content: counter(claim-step);
  position: absolute; left: .75rem; top: .85rem;
  width: 22px; height: 22px; border-radius: 50%;
  background: var(--accent); color: var(--accent-fg);
  display: inline-flex; align-items: center; justify-content: center;
  font-size: .75rem; font-weight: 700;
}
.social-claim-list li a { display: block; font-weight: 500; }
.social-claim-list li span.muted { display: block; margin-top: .25rem; }
.social-claim-list code { background: var(--bg-alt); padding: .1rem .4rem; border-radius: 4px; font-size: .85em; }

/* Live call popup-grid layout */
.live-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr);
  gap: 1.5rem;
  margin-top: 1rem;
}
@media (max-width: 880px) { .live-grid { grid-template-columns: 1fr; } }

.live-status-card, .live-chat-card {
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 1.5rem; box-shadow: var(--shadow);
  display: flex; flex-direction: column; gap: .75rem;
}

.live-status-head { display: flex; align-items: center; gap: 1rem; justify-content: space-between; flex-wrap: wrap; }
.live-status-head h1 { font-size: 1.6rem; margin: 0; line-height: 1.2; }
.live-status-head .status { font-size: .85rem; padding: .35rem .7rem; }

.live-timeline {
  display: flex; flex-direction: column; gap: .5rem; margin-top: 1rem;
  padding: 1rem; background: var(--bg-alt); border-radius: var(--radius);
}
.live-stage {
  display: flex; align-items: center; gap: .55rem;
  font-size: .95rem; color: var(--text-muted);
  transition: color .2s;
}
.live-stage-dot {
  display: inline-block; width: 11px; height: 11px; border-radius: 50%;
  background: var(--border); border: 1px solid var(--border);
  transition: background .25s, transform .25s;
}
.live-stage.done       { color: var(--text); }
.live-stage.done    .live-stage-dot { background: var(--green); border-color: var(--green); }
.live-stage.current    { color: var(--text); font-weight: 600; }
.live-stage.current .live-stage-dot { background: var(--accent); border-color: var(--accent); transform: scale(1.4); box-shadow: 0 0 0 4px rgba(37,69,179,.18); animation: pulse 1.5s infinite; }
@keyframes pulse { 0%,100%{box-shadow:0 0 0 4px rgba(37,69,179,.18)} 50%{box-shadow:0 0 0 8px rgba(37,69,179,.30)} }

.live-elapsed { font-family: ui-monospace, Menlo, monospace; font-size: 1.1rem; color: var(--text-muted); margin-top: .5rem; }
.live-elapsed span { color: var(--text); font-weight: 600; }
.live-goal-block { margin-top: 1rem; padding-top: 1rem; border-top: 1px solid var(--border); }
.live-goal-block h3 { font-size: 1.05rem; margin: 0 0 .25rem; }
.live-actions { display: flex; gap: .6rem; margin-top: 1rem; flex-wrap: wrap; }

/* Chat panel */
.live-chat-card { max-height: 640px; min-height: 480px; }
.live-chat-head { display: flex; align-items: center; gap: .75rem; padding-bottom: .75rem; border-bottom: 1px solid var(--border); margin-bottom: .25rem; }
.live-chat-head .brand-mark { width: 36px; height: 36px; }
.live-chat-head strong { display: block; font-family: var(--font-serif); font-size: 1.1rem; }

.live-chat-messages {
  flex: 1; overflow-y: auto;
  padding: .75rem .25rem;
  display: flex; flex-direction: column; gap: .6rem;
}
.chat-msg {
  padding: .65rem .85rem; border-radius: 8px; font-size: .92rem; line-height: 1.45;
  background: var(--bg-alt); border: 1px solid var(--border);
}
.chat-msg.you    { align-self: flex-end; max-width: 85%; background: rgba(37,69,179,.08); border-color: var(--accent); }
.chat-msg.butlr  { align-self: flex-start; max-width: 92%; }
.chat-msg.system { align-self: center; background: transparent; border: none; color: var(--text-muted); font-size: .85rem; padding: .25rem 0; }
.chat-msg strong { display: block; font-size: .72rem; text-transform: uppercase; letter-spacing: .06em; color: var(--text-muted); margin-bottom: .25rem; }
.chat-msg p { margin: 0; white-space: pre-wrap; }

.live-chat-form { display: flex; gap: .5rem; padding-top: .75rem; border-top: 1px solid var(--border); }
.live-chat-form textarea {
  flex: 1; background: var(--bg); color: var(--text); border: 1px solid var(--border);
  border-radius: var(--radius); padding: .65rem .75rem; font: inherit; resize: none;
}
.live-chat-form button { align-self: stretch; }