Butlr

← Home

Terms of Service

Last updated: 2026-05-12

1. What Butlr does

Butlr places outbound phone calls on your behalf to businesses you specify, waits through their hold queue, and bridges you onto the call when a live human representative picks up. You authorize each call by submitting it through our form. We do not impersonate you. We do not authorize transactions on your behalf. We do not initiate calls without your specific per-call submission.

2. Your responsibilities

  • You will submit only legitimate, lawful call goals. You will not use Butlr to harass, defraud, or impersonate anyone.
  • You will not submit calls to phone numbers that do not belong to the business you describe.
  • You will not submit calls to emergency services (911, suicide hotlines, etc.). Use those services directly.
  • You will not submit calls to numbers on the National Do Not Call Registry or to wireless numbers in bulk-marketing contexts (TCPA).
  • You are responsible for the accuracy of the account information you provide. If you submit someone else's account number, the rep may verify against you and refuse the call.

3. What we don't promise

  • We don't promise the business will answer. Some lines have unbounded hold times.
  • We don't promise the rep will give you what you want. We connect you to a human; you take it from there.
  • We don't promise calls will succeed during outages (our infrastructure, the carrier's, or the business's). Status will show "failed" with a reason.

4. Pricing & refunds

During the MVP / phase-1 testing period, Butlr is provided free of charge. When billing launches:

  • Pricing is published on the pricing page and updated there with at least 14 days' notice before changes.
  • You set a per-call max-spend cap on the submission form. We never bill above that cap.
  • If we fail to connect you within your stated max-hold-time window, that call is free.
  • Refunds for unused subscription time on cancellation: prorated to the day.

5. Acceptable use

You agree not to: (a) reverse-engineer our call-routing logic to evade fair-use limits, (b) use Butlr to circumvent business policies that explicitly bar third-party callers (some banks require account-holder voice authentication for certain transactions; we cannot impersonate you for those), (c) submit the same call to multiple instances to evade per-account rate limits.

6. Disclaimer of warranties

Butlr is provided "as is" without warranty of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions don't allow such limitations; in those jurisdictions, the limitation applies to the maximum extent permitted by law.

7. Limitation of liability

To the maximum extent permitted by law, Butlr's aggregate liability for any claim arising from your use of the service is limited to the total amount you paid us in the 12 months preceding the claim, or $100, whichever is greater. We are not liable for indirect, consequential, or punitive damages.

8. Governing law & venue

These Terms are governed by California law. Any dispute will be resolved in the state or federal courts located in Los Angeles County, California, except that small-claims actions may be filed in your local jurisdiction.

9. Changes to these Terms

We may update these Terms by posting a new version with a new "Last updated" date. Material changes will be announced 14 days in advance via email to past submitters. Continued use of the service after the effective date constitutes acceptance.

10. Contact

Questions about these Terms: legal@butlr.ai.